[Resolved] Boat — replacement of boat bassheads 900

AniketWani

from Mumbai, Maharashtra

Address:

400063

I have sent my boat bassheads 900 for replacement by registering complaint on their website on 25 august 2019. My product was picked up on 27th and they (Imagine marketing pvt ltd) recieved it on 3 oct at their mumbai location. I got update as replacement product issued on 4 october. Today it's 8th already and no update from their side. I called them on their customer service number but always i get reply your call is important to us and no one picks call. I also sent emails but they didn't respond.. Please look into matter and send replacement at earliest..
My ticket number 598106
Name:aniket wani

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Oct 9, 2019

Complaint marked as Resolved

The tracking showed as replacement issued nothing about replacement product is dispatched or Not?But since I called customer care the representative told that it will be dispatched today and reach in 2 days to me but suddenly courier boy comes and gives me parcel containing replacement...I don't know why they didn't update tracking and even customer service doesnt know about correct status...Since I received replacement I am satisfied

boAt customer support has been notified about the posted complaint.