Boat — replacement of earphone not received

One side of my earphone was not working properly, so i raised complaint on 22 may 2020 and product was picked on 2 june 2020, after tracking my shipment it shows whhandover. Now on 21 june 2020, its been almost a month and still there is no update from boat. Also i tried to contact with customer care but they are not responding my calls or emails.

Please help i want my earphone as early as possible...
Ticket no. 1125741