Boat — replacement of my product

Address:	Premnagar, Dehradun, Uttarakhand, 248007
Website:	www.boat-lifestyle.com

I order boat basehead 225 earphone from amazon on 28 july 2019 but after 14 days there is a problem with my earphone and i claim the warranty and they generated my ticket no. 449890 and on 27 aug it successfully received by the service center and on 27 aug he said it replaced on 2 or 3 days but till now it has been not dispatched, many time i called their customer service but they said i dispatched this product by this evening and sometimes he said this product is out of stock and from yesterday when i call them to know the product they didn't pick my call plz help me