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Boat — replacement of rugged usb

I put in a replacement request on 16th my product was picked up on 19th but i haven't got any update yet. Boat gurranties replacement in 15 days, but i haven't received the replacement product yet, also they donot pick up any calls or reply to my mail, this has been a very harsh experience with them.
My ticket no. Is 554364.
Please help if you can.
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Comments

At first sound volume was lowering now its one side stopped working its ordered it from snapdeal boat bassheads 200 it just 1 month its not working more over customer care of boat is not responding to it i tried many times tonresolve this problem they are not giving heed to this problem this is not good
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