Boat — Replacement product not dispatched

Address:

Bangalore

I requested for replacement of my headphone, it was picked by boat service agent on 4 july. On 14 july the status was: replacement product dispatching soon. Its been 24 days, there is no udate on this, i haven't received my product yet. I also have not received any reply from boat customer care helpline or on my mail.
Request you to provide reason.
Ticket no: 1251333

Thanks
Divyanshu