Boat — Replacement product not dispatching as said by complaint ticket

Address:

C-255, 2nd Floor, Guru Gobind Industrial estate, Next to Jay coach, Goregaon East, Mumbai, Maharashtra - 400063

I had registered compaint with boat regarding my boat airdopes 171 they were sent for replacement to Mumbai head office . The product was found to be detective but till now I haven't received my replacement . This has wasted my time and caused a lot of inconvenience. This is for the first time i've had such a bad customer service experience . They are worst not only that you have keep reminding them about your product . Such a waste of money and time . I will never buy any product again of this company . I just need my shipment as as early as possible .