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Boat — Replacement product not dispatching

I have registered a complaint on boat on 27 June 2020. Complaint no is 1336854

On 8 August 2020 Service center received my product for servicing or replacement.On 10 August i got the status that 'replacement product is issued.but till now i.e 20 August I didn't got any update.I mailed to the customer service for 2 times but still they were not responding
I am unable to contact customer care, call is not connecting,
When can i expect a delivery of my replacement product.
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