Boat — Replacement product not received although it's been well over a month

Ticket no. 1264158
The defective earphone was picked up from my residence on 9th july 2020 and the website of the company shows that it's ready to be dispatched since 21st july 2020. I've been callling on the telephone number that they've mentioned but there's no one to pickup the call and my email hasnt been responded to yet. I think it's about time that had them in my ears.