Boat — Replacing headphone (ticket: 1172866)

Address:mumbai, maharashtra

I have registered a complaint with boat for my headphone to get a fix or replacement in June 2020. Ticket number is 1172866.
They took my headphone and never returned back. No updated status to track since they received the product (11 june). I sent many mails, numerous calls but they never responded.
Now I am going to file a case against boat.
Please help me providing my product back or refund money. I already chased enough and my patience has ended.
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