Boat — Return request rejection on the wrong product received

I have ordered the boat Cosmos watch but I received other product with different color, I have raised a complaint on this for the replacement on the same day then the very next day the request has been approved then after there is no update from them upon the continues follow ups they sent a mail and requested for the delivered product images but till now there is no resolution from them by having the continuous follow ups through phone, Mail & Whats app.

Boat complaint number:28980807