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Boat — Rockerz 510, I have been complaining since 2th October 202 but they were not responding

I have been complaining since 2th October 202 but they were not responding. On 7th they updated my status that it will get dispatched but till today they haven't dispatched it yet. They are just making fool. On 2nd October the status was replacement issued. And on 7th October the same status was updated as replacement issued..
My ticket number is 1570404. Please take strict action against them.
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