Boat — Service Complain against Case ID 39479513 Boat Soundbar 1198

Address:

Mumbai

On 1st Oct 2023, the case got registered, on 4th the product was picked up from my location with an promise from Boat end that once the defective product reach its warehouse, after checking my replacement will be issued.

On 12th Oct the defective product reached its ware house. I waited for few days and on 19th I called up the customer care number and received the response that I should wait for 24-48 Hours and I will receive an update.

Today is 31st Oct and same thing is falling in loop and I am yet to hear from Boat about the status of my replacement product. Every time I call after 48 hours, I am again asked to wait for 48 hours as said to me that backend team working on the same.

Who is this backend team and why I am not getting the replacement product. No one contacting me and letting me know the status of replacement product. They are cheating customer. Kindly let me know the status of my replacement asap