Boat — Service ticket number 393

On 06.11.2021 raised my complaint to replace my head set. today 15.12.2021 till ow there is no response why??

Take action asap

Name : vinith rabindo. V
Number: [protected]

Hey boAtHead,
Your complaint has been successfully registered and your service ticket number is 3937933. You can use this ticket number to follow up on the status of your query.We are doing our best to provide the seamless customer experience for you and we will respond to your service ticket as soon as we can – usually within 48 hours (between Monday to Saturday).
The following are the next steps of the process:
• A response from our customer service executive after verifying the invoice and warranty claim will be sent to you.
• After approval, pickup with courier partner name and AWB number for your product unit will be initiated provided your registered pin-code must be serviceable.
• As soon as the product unit received at our service hub we will communicate to you and the we will check the issue of the product unit.
• After the checking is completed we will issue a replacement unit for your product unit
Once pickup of your product unit is initiated, please make sure of the following points are taken care of-
* Pack your product unit in any small box before handing it over to our courier partners to avoid physical damage during transit
* Do not hand-over Product box, product accessories, invoice to our courier partner

Since this is a door to door replacement service, it would take at least 18-20 days complete the entire replacement process.
In the meantime, you can track your service ticket number here - https://support.boat-lifestyle.com/
To speak to our customer care executives please reach out to our customer service team at - +91-[protected]

Thank you in advance for your patience!
Have a great day!
Team boAt
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