Boat — Shipment issue

One side of wireless headphone was not working properly, so i raised complaint on 20 june 2020 and product is picked on 22 june 2020, after tracking my shipment it shows whhandover & current status of product is delivered but it is not reach to me. Now 1 july 2020, its been 12 days still no update from boat. Customer care not responding for calls and mails.

Please help here i want my headphone as early as possible...
Ticket no. Is 1200984
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boAt customer support has been notified about the posted complaint.
Jul 01, 2020
Updated by kushpk
Product name is Boat Baseheads 103 Black. it's wired earphones in above i write it wireless headphones by mistake. here i m attaching shipment status image.

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