Boat — Still not received item

Hello, i have purchased boat airdope dc edition from boat offical website on 13 may 2021 but still not received my boat airdope and i called many time some says your order will be deliver within 3-4 days and other person said your refund has been done but when i see my bank details there were no refund back then i called again to the custtomer care they said your order is on the way. Overall they are fooling me and disconnetcing phone. My tracking id 359520.