Boat — They didn't send me the warranty claimed product

Address:

2nd Floor, 19, 16, Hauz Khas Village, Deer Park, Hauz Khas, New Delhi 110016, India

I was having problems with my Boat bluetooth neckband 235v2. So I claimed the warranty they picked up my product 23rd of may, when i called them few days after they said they received the in 29th may. Now its been already a month still I haven't heard anything from boat. I want my product back. here is the ticket number 2380788