[Resolved] Boat — warranty claim

Summersnow

from Mumbai, Maharashtra

Address:

Hyderabad, Telangana, 500033

I bought the product boAt Rockerz 255F Bluetooth Headset with Mic and 5 months later one side of the earphones is not working. The customer service is answered by an automated system asking me to register the product and sent me a link which does not work. I have tried visiting their website and registering but I have yet to receive the confirmation message and it has been more than 10 days. I tried to mail them and again they sent me a mail saying to register on their website but there is no response from them, no matter how many times I tried to register. And sometimes the website doesn't work. Claiming warranty on a defective product product shouldn't be this hard..I feel like they purposefully made it this hard to claim the warranty.

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Jan 10, 2020

Complaint marked as Resolved

boAt customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

boAt Customer Care's response Dear Customer,

Deep Apology for all the inconvenience caused to you.

We would request you to kindly register the complaint here : https://support.boat-lifestyle.com/ with the correct purchase invoice copy of the product. (Shared link is all working fine now).
After validating the request we will initiate a reverse pickup and after testing the received unit we will issue a replacement (if found faulty).

Best Regards,
Boat Support Team.

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Comments

Raja301187

Hi,
I purchased Boat Rockerz 255 black and it is still under warranty. When i mailed for warranty claim and replacement to mail id "[protected]@imaginemarketingindia.com" it got failed to send the mail. It seems the mail id is invalid now. In the Boat website also there is no other mail id mentioned which to send mail. Please resolve this issue ASAP.

Ankita183115

Hello, I registered a warranty claim for my boat rockerz 255 active Black as it's one side was not working properly, ticket number 1396791. And now it's been more than a month they picked my product but no replacement, no any update. No reply when I mailed same issue on imaginemarketingindia. Luckily I got connected to customer service executive after making so many calls and he told me that process slowed down due to covid. He told me to mail my invoice and I will get further update within a day. Now it's more than 2 days and still no update. Why boat is making warranty claim process so difficult? Please fix it ASAP.

Vinny Vishwa

You can easily claim the warranty here.

Claim the boat

Vinny Vishwa

You can easily claim the warranty here.

https://digitalroutez.com/how-to-claim-boat-warranty-headphones-earphones-soundb...⇄