Boat — Warranty Claim - Item taken but no replacement - Same answers by customer support every time

Address:	Mumbai
Website:	support.boat-lifestyle.com

I Purchased boat rockerz 335 on April, 2021. By sept 2nd week it stopped working. I went to nearest authorized customer care center on 20th September, 2021 and filed the complaint for warranty claim and deposited the item. I received a mail that your complaint has been filed and the item will be replaced. On 21st September, the warranty status with ticket number 3474182, it shows Approved. Product pick-up request will get generated in 1 business day. its been 10 days and it didn't get updated. I spoke with customer care more than 10 times. all of them are telling sorry for inconvenience, with in 72 hours it will be resolved. I have no item, warranty replacement not done, customer service not at all supporting, it takes 20 mins to get connected to the customer care and all of them are saying with in 72 hours.