Boat — Warranty claim problem

I have claimed warranty for my boat 255pro+ which is given for replacement of 205pro (upgraded product for 205pro)

Xpressbees has been collected my product yesterday and also sended me a message about that they picked my product (255pro+)

But boat didn't send any message or email regarding the process and their warranty claim page also not updated

See the image this only showing

I need to know what process is going for warranty claim process

Please help

My ticket number : 20933515