Boat — Warranty claim - product pickup issue

I have filed an complaint (Ticket no 2357844) for warranty claim of boat airdopes 171 blue on 14th May 2021 and my product was picked up on 17th may from my address at 11:30 AM, but i recieced a mail from boat informing that my product pickup was cancelled at around 9AM.The ticket status showed that my product was pickedup and delivered by bluedart service.I mailed them back about the issue but the mail didn't recieve any response, so i sent yes for arranging the pickup again. Ticket status is showing my product will be pickeup but I'm not aware where my product is due to no proper response from both the boat service and the bluedart courier service. There has been a lot of problems due to this in my daily study routine because of this. So i request you to take appropriate action and as to get me know where my product is. Attached screenshot of recent ticket status and the mails i recieved.