Boat — warranty complaints for bass heads 100

My product bass heads 100 stopped working in one earpiece without any physical damage and soon enough both stopped working. I have placed a ticket complaint via the website 2 months ago and i have not received any follow up for the same. My toicket number is 1326462. Everytime i try calling their support number it is always busy and even if the iver plays it maes me wait for 30 minutws and then ends the call by itself and says we will call you back shortly but i have never received one. This entire 1 year warranty is a scam to lure you into buying. Never repeat the mistake i did.