Boat — Warranty problem

I ordered my baot earphones 182 and now its one side is not working so i registered a complaint on support boat lifestyle and the next day a person from the company taken my earphones for repair and it's been 10 days i didn't get my earphones back my ticket number is 1312661 and when i tried to track it it's showing whhandover and done mail no response from boat the customer care is not receiving the calls boat please response and give me my earphones back as early as possible.