Boat — Warranty replacement issue no updates from boAt

I registered a complaint about issues on my boAt headset on 13 june 2021 and my ticket no. Is 2541157 the received my product and to their facilities and tested my device and they updated that replacement will be given to you within 5 business days but there is no regarding updates form them we can't even able to connect to the customer service and it's totally a bad experience . My ticket status is still (Replaced product dispatching in 5 business days.
Due to lock down please expect a delay in dispatches) no updates from them as a coustomer I need to know what happened and whats their process and help me to get my device