[Resolved]  Boat — where is my replacement product?

Address:

380019

Dear dr. Aamir shamma,
Your complaint has been successfully registered and your ticket number is 838868

Confirmation : the new replacement upgraded product will be boat airdpoes 311 v2 as boat airdopes 401 is discontinued by manufacturer.
838868:808663

Date status
1 20 december 2019 upgraded product issued
2 20 december 2019 product successfully received at service center
3 19 december 2019 product pick up generated for servicing and replacement
Track your product
4 12 december 2019 approved
5 12 december 2019 pending

Where is my replacement! It's been 6 days already and your reputation is not so good with replacements. Provide me with a phone number to track it.