[Resolved]  Boat — Wrong item has been delivered

Address: 4th Floor, Block n.o 5, Rhine Building, Embassy Tech Zone, Hinjawadi Phase II, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pimpri-Chinchwad, Maharashtra 411057, Pune, Maharashtra, India

Hi team, I am writing this email to convey my worst experience with boat.I have purchased the boat earphone Boat Bassheads 238 - In Ear Wired Headphone (Blue)My earphones stopped working so i raised the support case 1025045 to replace the product and the new product got delivered to me on 7th June 2020The worst thing is that, this time i got the product delivered but it is not the same which i ordered. My product which i purchased was [ Boat Bassheads 238 - In Ear Wired Headphone (Blue)] but the product i have received is [ Boat Nirvana Bliss Galaxy Black - Upgraded] which is very cheap as compared to my product.The whole process took 3 months and still i haven't haven't received my original product replaced.
I request you to escalate this matter to the highest authority or else I will raise my complaint to the consumer forum. Because this isnt accepted from such a company like Boat.
Herewith, I am attaching my order invoice with the screenshot of the wrong product which I received and the screenshot of the original product that I ordered.
Ticket I have raised - 1025045

Yours longtime customer
Nabanita