Boat — Wrong product received as a replacement

Hi team,
I have purchased the boat earphone [boat rockerz 255 sports bluetooth wireless earphone - active black] on 20th oct 2019, order no.:[protected]

My earphones stopped working so i raised the support case service ticket number is 1479639 to replace the product and the new product got delivered to me but i found that product is wired earphone.

My product which i purchased was [boat rockerz 255 sports bluetooth wireless earphone - active black ] but the product i have received is boat bassheads 100 in-ear wired earphones (Taffy pink) which is very cheap as compared to my product.

The whole process took 18-20 days and still has not received my original product replaced.

I request you to escalate this matter to the highest authority or else i will raise my complaint to the consumer forum.

Herewith, i am attaching my order invoice with the picture of the wrong product which i have received.

Ticket number1479639

Regards,
Nikhita sippy