Bonanza Portfolio — Having problems with opening my freeze account

I am having account in bonanza portfolio but I am not using that account since 10 year that's why my account is got freeze i have submitted all the documents they asked after that they are not receiving my phone but one day they receive my phone they told me that my pan name and account name is mismatch I told them that's your fault you have typed the in your system now they are not receiving my i don't know what to do