I am writing to lodge a formal complaint against BookMyShow regarding a severe case of miscommunication, inconvenience, and financial loss caused by their customer support team.
On Feb 7 2025, I contacted BookMyShow’s customer service to confirm if I could collect my tickets for the event on the 9th of afeb 2025 one day earlier, on the 8th. I was assured by their team that I would be able to collect my tickets at the venue on the 8th. Based on this confirmation, I traveled for 7 hours to the venue, incurring significant travel costs.
Upon arrival, I was informed by the venue staff that tickets could not be collected that day and that I would have to return the next day. This was a clear case of miscommunication from BookMyShow’s customer support, which caused me unnecessary hardship and expenses.
When I contacted customer support again, my experience worsened:
• A representative named Manishdisconnected the conversation abruptly without allowing me to explain the situation.
• I was then connected to another representative named Vaishnavi, to whom I requested compensation for my expenses or an upgrade as a reasonable resolution for their mistake. I was assured that the matter would be escalated, and a manager would call me immediately. However, I waited for more than 30 minutes, and no one contacted me.
I have made reasonable attempts to resolve this issue directly with BookMyShow, but I have not received any resolution or even a response. I am seeking:
1. Compensation for the travel expenses I incurred due to their miscommunication.
2. A formal apology for the inconvenience caused.
3. Immediate corrective action and accountability to ensure this does not happen again.
Attached to this complaint are relevant screenshots of the conversation and contact details. I request that this matter be addressed urgently. If I do not receive a satisfactory resolution, I will escalate this further through consumer courts.
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