Book My Show — Money refund

Address:

Hyderabad, Andhra Pradesh

This is snigdha 15 days back when I was trying to book tickets for Bahubali it started processing and continued processing till 15 min. And the money got cut from the bank . I got a message that money transaction has happened.but immediately the tickets got cancelled y the reason I don't know.and I got a message that the money will be refunded within 10.
The money transaction is happend on 27 April, from that date already 10 days have been completed but till now money is not refunded into the account.please do refund the amount.
I feel very bad of this.