Booking.com — Worst customercare

I am a regular customer of zostel and have stayed in many properties of zostel within India and Nepal. However, I just had a terrible experience with zostel today, and this is the first time I ever experienced something like this at zostel. I am sending this email to you to inform you about the bad and arrogant attitude, misbehaviour and poor service of your staff at Zostel munnar towards your customers. I booked Zostel Munnar through booking.com. On the app, it said six bed dormitory available at Zostel Munnar. It also stated ‘no special condition applied on groups’. So we booked the room for 6 people. Naturally, we would expect it to be one dorm for 6 people. It was only when we arrived at zostel today that we came to know we would be put in different rooms. So we obviously asked the staff if any adjustments could be made. However, the staff responded very arrogantly and rudely without any reason. We would have understood if the staff explained everything politely and would have checked in. However, he told us to not bother him and to go and check with the booking platform. His bad and irresponsible attitude couldn’t be tolerated at any cost and we could only leave the place. We had already paid the full amount in advance, but we had to book another resort and change our plans because of the poor service at zostel. It is highly disappointing of zostel. This kind of staff service doesn’t zostel community. Being an assistant professor of tourism and hospitality management, I can never tolerate this kind of rude and arrogant attitude towards a customer. Hence, I am going to file a consumer complaint against zostel for the worst staff service. If you have a minimum ettiquete, you should refund the full reservation amount