Booking.com Complaints & Reviews

I am writing to you to raise an issue about: online travel agent

The issue that i have experienced was: we booked our hotel room named 1-br guest houser (Ad5d) mussoorie 2months ago through booking.com website. They even confirmed our order, but didn't provide us their contact info and address. We tried several attempts to contact them but they never answered. Even 2 days before our check-in when we contacted them, they said...

I booked for a dormitory for a month of may, 2019. Note that no prepayment was done by online booking. On the day of arrival, i was asked to pay half of the total amount and half later as requested. But, when entered upon the premises and provided with the room, nothing was same as the pictures portrayed, no cleanliness and the bathrooms and washrooms were a total mess. Within 1 hr of realization of the same, i requested for a cancellation....

I booked a hotel in allepey to stay between april 11 to 13 of 2019 through booking.com and the name of hotel is vrindavanam heritage home. I booked the air conditioned room for stay as per the description provided in the website. The price for it is 1980 rupees.

But when i reached the hotel, the hotel staff argued with me saying that it is a non air-conditioned room and if i want air conditioned room, then i have to pay 4000...

I received a refund of approximately $500. The money was put into my wallet on booking.com when i try to put the money back on a valid credit card i keep getting notices of a technical problem. My card is perfectly valid. I have used it for several bookings with this company. Now that i prefer not to use it towards another booking i keep getting technical problems try again. I have talked to customer service several times and have even tried...

I had made a booking in fab hotel silver in in noida from 18-2-19 to 21-2-19. I duly checked in hotel & checked out on 21st feb. While checking out i paid charges due to me & asked for bill. I was told that it will be sent by email.

When i inquired about my bill from hotel later on, i was told that bill will be given to booking.com site only as they had booked the hotel. Other sites such as makemytrip never had such issues.br...

Made a booking through booking.com for ratna palace in ahmedabad in india. They have sent a confirmation mail with the details. Due to work had to check in the evening, but upon reaching the hotel, we were informed that the hotel has no tie up with booking.com and they have not received any intimation about my stay. When i tried reaching the customer care, very conveniently every indian number listed is switched off. Was left stranded searxhing...

I have booked on booking.com in kodaikanal. They asked me to pay a advance for confirming the reservation. Later they call me asked me to cancel the booking and they would refund the advance. I did not cancel the booking. Later when i tried to contact them over phone or email to plan for my trip. None of them were answered. So, i had to cancel my booking within the set time for free cancellation. I have made cancellation on a hotel and booking.com...

Date: december 23, 2018
Ph:[protected]
Confirmation number: [protected]
Pin code: 6772

I was searching in google for a hotel online at munnar on 31st december. We found a villa in munnar tea country resort for a price of ₹ 5, 085.37 if booked through www.booking.com, while other websites were charging more than ₹ 9000.
We went ahead and booked the villa for one night. After the booking we...

I booked a hotel via booking.com & guesthouser. They told me our rooms were being renovated and they would relocate us to another hotel. The other hotel is also listed on booking.com @£10 (Sri ramakrishna, mahabalipuram) per night - our hotel which i booked and paid for is £67 per night! The booking.com confirmation reference is [protected] & pin is 3594. Essentially they’re ripping us off. I am trying to get reimbursed but no success...

Dear sir
I want to lodge a complaint against www.booking.com as my credit card 5593*4939 amounting to inr 7927 was illegally debited on date 12 dec 2018 and the credit statement mentions booking.com as the beneficiary and i don't remember mysel[censored]sing the above mentioned credit card to book any facility from www.booking.com website/app.

Kindly resolve the matter as now they are not responding to my emails stating to...

Hello,
I have booked the Boutique room in Ooty, by GuestHouser 26308 for 19th oct to 21 oct 2018 via Booking.com.Due to some reason we were late and I had shared my late check-in details to the property via booking.com .I tried calling the property several times, nobody picked up the call. The customer service of booking.com also responded late.
I wanted to show my family a good time in ooty and what I showed was 4 hrs of searching...

I have booked hotel reservation for my self and my mother from booking.com website and i selected sai sharan hotel at shirdi, check-in date 30th mar and check out on 31st march.
Booking.com has sent me email confirmation along with pnr and confirmation details stating my hotel is confirmed and contact number of hotel was mentioned. When i called sai sharan hotel they denied my booking stating there is no reservation on my name.br...

To,

The booking.com grievance team,

Our horrifying vacation to hampi
Me along with my friends had decided to go for a vacation to hampi it being a huge group hence after a lot of consideration and deliberation i and my friends decided to book our reservation for our stay at the hema guest house, hampi, through booking.com because of the astonishing rates that it offered and also the fact that we could...

I have cancelled my reservation for neemrana hotel, jaipur through online booking.com site on 14th august 2017 with 0 cancellation cost. Reservation id is [protected] (Pin code 5244) at neemrana fort palace. From the booking.com i received a forwaded mail copy of neemrana fort palace (Harish yadav from the room reservations) confirming that on 23rd august they have inititaed refund but from the sbi credit card statement i got to know that...

I booked hotel MB International at Mysore with Booking number:[protected] dated Thursday, October 15, 15 for a stay during 1 Jan-8 Jan, 2016 through Booking.com. As per the booking condition, the hotel was supposed to provide 1. Minibar, 2. Hair Dryer, 3. Electric Kettle, 4. Seating area. However, when I reached the hotel I found all the statements are false. None of the above was provided. Secondly, as per the booking conditions, the...

We had made a booking on 03.08.2015.from www.booking.com for Hotel Royal Orchids, at Brindavan Gardens, Krishna Raja Sagar, Mysore. We made a booking for 7 rooms for travel on 25th Dec 2015 to 27th Dec 2015 We had received a confirmation from www.booking.com on our [protected]@rediffmail.com, 1st booking Id[protected], Pin code-1673, 5rooms for 2 nights 2ndbooking Id[protected], Pin code-3534, 2rooms for 2 nights Total 7 rooms. We...

Sir, I was searching hotels in Goa at the website of booking.com on 20th September 2015. When I filtered my search of hotels in Goa by name (holiday inn) of hotel, hotel with name Holiday Inn was displayed on the website. But this hotel is located at two places in Goa and in USA. As I was searching hotel in goa why did the website displayed the name of hotel in USA. Because of this error I wrongly booked hotel in USA. On 22nd of September...