Booking.com Complaints & Reviews

Dear Sir,
On 21/12/2023 I have online booked Executive Hotel Paris Gennevilliers through booking.com (Booking Number- [protected]) for 4/8/2024 to 12/8/2024.
The full amount (Euro 1119.96) is paid online and booking.com has sent me the confirmation letter.
On 6/1/2024 the Hotel authority mailed me that the price is lower than our rate and if you want to continue your booking you have to pay 350 Euro per night, otherwise...

I booked the hotel through booking.com & paid the total amount for room booking, after some days booking.com sent the email of booking cancellation without any clarification also provided contact details of hotel management are not contactable....

On Sep. 16th, I initially made a reservation on booking.com with confirmation number [protected], and pin code 0147, I cancelled this reservation immediately after I realized that the room was only accommodating 4 people which did not fit our requirement. Few days later I noticed my account was charged for $1356.63 and then refunded for $1284.74, for a difference of $71.89. I called customer service and was advised that in order to get a full...

I tried to pay online for excess baggage (lufthansa airlines). The payment failed, but the money was debited. Inspite of contacting customer service several times, the money has not been refunded yet. It has been over a month since I initially contacted the company. They always say that the money will be refunded in a few days, but the money was not refunded.

Amount: INR 10906.56
Transaction ID: [protected]
Transaction...

I had booked two rooms in RK Holiday Home, Puri for 14 - 17 December2023 Jun through Booking.com and as per their request through email paid an advance amount of Rs 3000 through Phone Pay for this booking on 19th September 2023. Subsequently I received a confirmation from ojotrip through WhatsApp. But they confirmed my booking in Sumana Holiday Inn which I did not book. I have asked them to book my rooms in RK Holiday home, but they did not...

I had booked a hotel through booking.com for my trip to Vietnam in ho chi Minh City. Hotel name was cabana hotel saigon - 260 ly tu trong.

My international flight from India to Ho chi Minh was delayed I was supposed to reach at around 7.30 on 20 July and since the check in time was 2 pm i took one whole extra day so that I don't have to wait. My flight was delayed by 2 hours, I reached hotel at 9.30/10 am but till then I came...

I had booked two rooms in Capital O Perfect Inn, Noida for 28 Jun-30 Jun through Booking.com and as per their request through email paid an advance amount of Rs 1892.69 through Google Pay for this booking on 27 Jun 2023. Subsequently I received a confirmation from OYO hotels through Booking.com regarding confirmation of the booking (Confirmation No. [protected]). But on 28 Jun 2023 I cancelled this booking and also received a confirmation...

I am saikumar Srivastava I have booked a room through booking .com whcich showed me price as 7407+ taxes and my booking Confirmation number: [protected] and pin for this is 7926 I got a total bill for 8295 rs for room rent and if I come up directly to the hotel it would have costed me just 4840rs . I came across this Scam from booking.com as one of my friend joined me for the same trip and he came directly along with me and hired a room here...

Booking confirmation ID- [protected]
Oyo booking ID- DKGF5181

Booked and stayed at Oyo HOTEL HR INN 41335, Salt Lake, Kolkata from Booking.com from[protected] till[protected] for 6007.84 INR.
But, the Hotel, Booking.com and OYO Rooms charged me a total of 15044.84 INR for my stay.
To Oyo - 3003.84
To Booking.com- 12041
They had committed to refund the extra amount (9037.00 INR) after 15...

I've cancelled a flight ticket. And still the refund is not issued. It's been four months since cancellation....

Hi,
I booked a hotel called OYO Flagship 9528 Hotel Midas Capital. I was charged additional money for having breakfast added for my stay. However during the stay in the hotel the hotel persons denied the breakfast saying they do not provide breakfast. When I reached Oyo rooms they asked me to talk to https://www.booking.com. I never got any response from Booking.com. After this even Oyo said that this breakfast has been made complimentary...

Date of incident - Booked on 4 November 2021 for flight on 7 jun 2022

Client no. - [protected]

Flight Cancelled this Year and on 10 may 2022 Airways had initiated Refund but Booking.com has not initiated Refund to Customer that is me.

Customer Reference No.[protected]...

Hello,
I bought air tickets for a 2 day vacation from booking.com But they are still not issued. I have change in plans now but since the tickets are not issued, they won't be able to cancel/change anything. How stupid, I told the customer service agent that I've checked with the airline and the tickets are not issued, Why don't you give me a refund instead She says she can't do anything and can't have supervisor come on the phone...

This is the email i sent to booking

The company is a fraud!

This was the first emails sent and returned to me because it stated the emails given were incorrect

To: [protected]@bookingsholdings.com, james.[protected]@bookings.cim, klanten.[protected]@bookings.com, cynthia.[protected]@bookings.com
Cc:
Bcc:
Date: Wed, 3 Aug 2022 01:11:50 -0500
Subject: [protected]@gmail.com
Ceo-Glen...

: I had made my booking through booking.com and paid my full reservation amount and ont date of check-in I was denied and when I contacted Booking.com they cancelled my booking and this the second time I have faced such issue in the last 7 days.

It occurred on: 13/07/2022

I want my refund for my last two cancellation due to the above mentioned issue.
Compensation for my extra financial loss and mental...

I made a booking to fly to Nice with my wife. Your reference[protected]

On 29 May I received an email titled "Sorry. we couldn't book your flight to Nice"
The email said that any charge would be refunded and recommended that I search again for a flight. The exact words were:
"If you still want to book a flight to Nice, you can search again."

In view of this, I did another search and decided to...

Booking.com charged me INR 14000 for changing the dates of the flight I am at the airport with my senior citizen parents and Vistara informs me that Booking.com took the money and cancelled it from their end. I have my weddind functions ans I am at the airport since 2 hours. I have paid INR 40, 000+ for a domestic flight. No one is helping us, neither booking nor airlines. And they aren’t refunding the money...

Booking.com
[protected]

I booked Comfortable Apartment while visit to singapore on following dates.
An executive from booking.com shared link in whatsapp and asked me to pay an amount of Rs.10000.
so i made the booking and found the property never existed when i reached singapore.

The property never existed but there is no response from customer service though i raised the concern which...

I had booked fabHotels 7 nights Jagatpura, jaipur for 4 days, Ie 11-15th March. Firstly they made me pay approx 30% of the amount before my arrival, then when I reached the hotel they made me pay the full amount before check-in, said they won't let me in if I don't pay the full amount i.e. 3241. The room was not as per the picture showed on the websit, it was very dirty, lights were not working, when I denied to stay there, the hotel staff/owner...

I am a regular customer of zostel and have stayed in many properties of zostel within India and Nepal. However, I just had a terrible experience with zostel today, and this is the first time I ever experienced something like this at zostel. I am sending this email to you to inform you about the bad and arrogant attitude, misbehaviour and poor service of your staff at Zostel munnar towards your customers. I booked Zostel Munnar through booking.com....

The driver pre booked and paid for through booking.com to pick me up on arrival did not show up until 1 hour after my arrival.
By this time i was already20 minutes into my journey by a taxi i got in the taxi rank.
Now i am trying to get reinburst for the cost of the taxi i used because of the no show taxi driver booked and paid for though booking.com...

I made a reservation for the Twin Villa, Igatpuri on June 04, 2021 bearing confirmation number [protected] by online website booking.com.
This reservation was done by me for my parents and their friends. Accordingly, at 12:00 hours my parents arrive at the property, whereby while check-in they were informed that Villa is already booked. My dad showed the relevant confirmation email received from Booking.com along with the confirmation...

The issue that I have experienced was: I booked a room with a hotel called "Hotel Torres del Mar" via booking.com. Upon confirmation, I notice that almost all reviews show that the hotel has been trapping tourists using deceptive pictures. I immediately raised my concerns over this to the hotel but instead of answering my question, the hotel immediately took my money from the credit card I saved, and came back to me with a delayed response...

I was booking a room from booking.com online website. The hotel name is Madhyamgram guest house. Yesterday a person who call me and told that booking is confirmed. But he call me again today at 8.25 am. I call him back . He said that pay this amount(297rs) through phone pay . The phone pay number is [protected]. Latter he told me again 100rs pay in phone pay for Gst. When i pay 297rs in phone pay . Then he blocked in WhatsApp. At that time...

Hi,
I have booked a hotel via booking.com on 30th september, 2017. I have cancelled the booking immediately(with in few minutes).But, I have not been given the refund. I have tried disputing the transaction with the SBI card which I used to transact this. I have raised this issue directly with booking.com. But no luck....

I have booked following the hotel and i have given credit card details at the time of booking.

Holiday inn express st. Louis central west end
4630 lindell boulevard, saint louis, mo 63108, united states
+[protected]

I have already canceled booking during the free cancellation period. But they have taken out money form credit card without consent or information. They have cheated me and i would...

I had booked room at capital O king suites hebbal, Bangalore for today (02/02/2020) & had got confirmation number [protected] from booking.com but room was denied telling they don't take bookings from booking.com site.secondly their staff behavior is very rude.kindly remove this property from booking.com for the convenience of others.

Shibu George
[protected]@gmail.com...

I booked a dbl room at the green valley resort, kaddukhal through booking.com on 17.10.19 under ref no.[protected] (Vjoshi.[protected]@guest. Booking.com for 3nts from 29th oct to 1st nov. The moment i wanted to desposit money with booking.com i got a call from one binay sharma claiming of the hotel to deposit immediate 4500 rs with him to avoid cancellation... Tried to contact u people but of no avail, so deposited in his account the money to...

I booked xavier house gr floor, from booking.com for 30 december to 1st january at rs. 6000. It was confirmed. I received a mail from booking.com site.

But after a week when i tried to pay the amount to booking.com, at that time it didn't allow me to make payment. That's why i called to xavier house gr floor, goa for inquiry but they replied my booking is not confirmed. I show them my pdf file of confirmation but still they...

Hi http://Booking.Com, i have made my booking approximately 15-20 days back and i was asked to ensure booking i have to update my card details to confirm booking... And booking was done and confirmed too... I had booked the place for 6-7 july 2019... 2-3 days back i updated the arrival time and also sent a text just to confirm i will get what ever was promised one the booking... As we had planned things accordingly... And this morning as...