Bookmyforex — I have not received refund of my order which was initiated more than 2 weeks ago

Regarding Wire Transfer FX[protected]
Order: FX[protected]
Company: book my forex
I have not received refund of my order which was initiated more than 2 weeks ago
They are still deducting 7000 rupees and not refund the amount
Kindly look into this and take severe action on them
I have provided all the documents from my side and heard they are holding back our funds