BookMyShow — amount deducted but tickets not booked in bms

Address:

Bangalore, Karnataka, 560103

I have tried to book tickets from bookmyshow website and i have successfully paid the amount (Rs 903 approx) from gpay for 16th november 6:15 pm show of ford vs ferrari. The amount has been deducted by gpay. However, i did not see or receive any tickets being booked and also didn’t receive any message on confirmation. Can you please help? It will be really appreciative if the refund could be initiated immediately.