BookMyShow — booked for the same day for 10.20 show at 10.17

Address:

560011

I was trying to book for avenger infinite war 4d show at 10.20 for 24th. It was initiated at 10.11 and payment to my card account has been affected at 10.17 for 10.20 show on the same day and payment was through. Message received has been mentioned here below. This is a bug in the program being run by book my show. Because of this i lost an amount of rs.1452/=. On telephoning to book my show customer service they were not helpful to me. How can a booking can be accepted for 10.20 show at 10.11 and payment is also successful? I request you to intervene and get back my amount.
“hi customer, https://bmsurl.co/SeuAjdOM2o please click on the above link to get your m-ticket. Just show this qr code at the entrance - please note that you cannot pickup physical tickets with this qr code.
Your ticket has been generated and sent to your email id
For avengers: infinity war (3
On wed, 23 may, 2018 10:20am,
At pvr: 4dx, vega city, bannerghatta road, bengaluru (Audi 07 4dx),
Seats: classic - h1, h2, h3, h4.
Booking id: wqz4flh”