BookMyShow — Booked trek, got cancelled, didn't get any refund after multiple requests

I booked a trek to Skandagiri on BookMyShow for 3 persons(including myself) on 13th August, 2024 which was arranged by Sanchari. It got cancelled due to government order banning trek at that site for 2 months(thats what Sanchaari people told), hence I want
refund.
I contacted BookMyShow and Sanchari multiple times. They assured full refund in a week but its almost a month. Besides the attached screenshots, I requested them on call multiple times. I am fed up with their customer service now.

Date of Booking: 13th August, 2024
Date of Event: 14th August, 2014
Booking ID: GOAC017GTFEB0X
Amount: Rs.3244.56
Contact: [protected]@duck.com