[Resolved] BookMyShow — Cancellation of ticket

Vinti713

from Noida, Uttar Pradesh

Address:

Gurgaon, Haryana, 122001

I was booking trying to book ticket for 31/12/2016 but by mistake i did for 29/12/2016. I am trying to contact your customer service since I booked the ticket but after waiting call for around 10 minutes they cutting the phone. I tried calling even Gurgaon bookmyshow they are giving me waiting number for call as 33 and then finally cutting my phone without any contact.

I had made the booking for 31/12/2016. Kindly cancel for 29/12/2016.

Please kindly help as I am regular customer to Bookmyshow

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Mar 6, 2017

Complaint marked as Resolved

Dec 29, 2016

Updated by Vinti713 I was booking trying to book ticket for 31/12/2016 but by mistake i did for 29/12/2016. I am trying to contact your customer service since I booked the ticket but after waiting call for around 10 minutes they cutting the phone. I tried calling even Gurgaon bookmyshow they are giving me waiting number for call as 33 and then finally cutting my phone without any contact.

I had made the booking for 31/12/2016. Kindly cancel for 29/12/2016.

Please kindly help as I am regular customer to Bookmyshow . My Booking Id is WPX79NG

Verified Support

Feb 03, 2017

BookMyShow Customer Care's response Hi,

Your view on the situation is very important to us.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.