[Resolved] BookMyShow — Fake movie tickets | |||||
I was booked my movie ticket for 1920 london movie at fun cinema Lucknow @ 11:00 am, through Book My Show Website, but when I go to cinema ticket counter then they told me that show was changed. Its started from 10:15 am in place of 11:00 am. I got movie reminder three times from book my show that my show was @ 11:00am. My Booking ID: FNLK[protected]. Seats: EX-O20, O19, 2 seat(s) for 1920 London on Tue, 10 May, 2016 11:00am at Fun Cinemas: Lucknow (SCREEN 1). Warm regards, Avanish Shukla +[protected] Was this information helpful? | |||||
Jun 21, 2016 Complaint marked as Resolved Verified Support May 17, 2016 BookMyShow Customer Care's response Hi Avanish,
We don't like to see our customers upset and troubled and always strive to create a positive customer experience.
As per the telephonic conversation that you had with one of our customer care official and as per the updates received from the cinema, we understand that you were offered with an alternate show tickets as a service recovery process. However, they were unable to receive a response from your end.
You're request you to get in touch with the cinema authorities as they would be in a better position to address your query.
We truly value you as you are one of our esteemed customers and assure you of our best services at all times.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
| |||||
 6 Comments | |||||
Comments
and customer care is hopeless
Reply
I have Booking tickets my 1st transction was failed but Debit Card was charged. and second transction was successfull so i need refund. i am books ticket on 3/5/2016.my account was charged 2 times..
my passbook sreenshot attch with it .
![]()
![]()
![]()
my passbook sreenshot attch with it .
BookMyShow Customer Care's response, May 17, 2016
Verified Support
Hi,
It is perfectly understandable that you are very upset about what's happened.
Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.
Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
It is perfectly understandable that you are very upset about what's happened.
Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.
Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
After entering the details of the credit card and transaction has failed y is it so?
BookMyShow Customer Care's response, May 17, 2016
Verified Support
Hi Swathi!
Your view on the situation is very important to us.
At times there are certain network congestion which may result in such occurrence
Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.
Ideally the transaction could not be processed due to one of the following reasons:
- You have used the Back / Forward / Refresh button on your Browser.
- Your cookies may be disabled.
- Your session has been expired.
- You may be using same browser for different transactions.
- Your transaction has been timed out due to inactivity.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Your view on the situation is very important to us.
At times there are certain network congestion which may result in such occurrence
Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.
Ideally the transaction could not be processed due to one of the following reasons:
- You have used the Back / Forward / Refresh button on your Browser.
- Your cookies may be disabled.
- Your session has been expired.
- You may be using same browser for different transactions.
- Your transaction has been timed out due to inactivity.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
I tried to one ticket for 12th may sunrisesrs to delhli mact payment was succcuss ful but ticket faild sms or print out please re found or ticket confirm my transfer no[protected]GOBYFTPBG ADRESS OF FOUND INB AVENUES INDIA PVT.LTD
BookMyShow Customer Care's response, May 17, 2016
Verified Support
Hi,
We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.
Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.
Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
57%
Complaints
1528
Pending
0
Resolved
852
View all 1528 BookMyShow reviews & complaints
+91 22 3989 5050
+91 22 6508 8960
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme, Mumbai, Maharashtra, India
View all BookMyShow contact information