[Resolved]  BookMyShow — forced to leave theatre with mental agony

Address:	620002
Website:	lacinema.co.in

Subject: forced to leave theatre with mental agony

Timeline
1717 hrs
Booked 2 tickets for 2240 hrs show in cinemas
2145 hrs
Reached premises awaiting for print out at counter
2205 hrs
Got print out of ticket and was inside the premises
2230 hrs
Checked with refreshment counters at level 1 since no one was in the fort screen at level 2 where the show is to be screened

2240 hrs
Staff comes and instructs us to leave since there were low occupancy. I wanted to talk to duty manager. He said only 2 of the seats are sold and if wants us to play the movie he will oblige. Or he will refund. We said having travelled so much 25kms away we want the show to start. He said he is going to play d movie.
We also insisted to play d movie.
We were let in and the movie was played for 2 mins.

2245 hrs
Suddenly it’s stopped and 4 staffs punge inside the screen they claimed that d play is stopped from distributor side.
I talked to bms support
Bms cs person talked with staff and asked to check if any other shows can be arranged.
But actually it was the last show of the biz hours and other movies have past 15+mins of screening

2250 hrs
We are at manager cabin
Manage falsely alleges that kdm distributor have cancelled the show and there were 5 more ticket which were cancelled.
He rudely said that bms collects the service fares and talk with them. I said that cinema is the service provider and we will talk with u only. He then said in harsh unpolite manner that we can do whatever and he is not responsible for it. We were literally turned down of all rights. He is telling us to read the terms and conditions for details at the odd hours.
2252
It was no use to be inside the premises and we left the cinemas with a heavy heart...

Conclusion

It was the worst of all experience i have had. There were lot of mental agony due to the way they treated.
If the cinemas had no intention to play the show then y allow booking??
I don’t want the refund alone. I want all my expenses to and fro. The dinner expense we had that very night.

Coupon on credit for next 3d show.

I want the details of the 5 other seat cancellation done by the manager as he claimed. Initially he said only 2 i[censored]s are ther for the show later says there are 5 more. Total 7 pax. How can he contradict his statement??

An apology for the duty managr for being rude and unprofessional.

If not all my claims are approved and duly fulfilled. I’m going to raise this up to consumer forum for legal proceedings.

I will close my account and my friend who accompanied me also plans to close the bms account and he is also going to take it up legally by filing separate claim.

Hope the message and agony undergone is well conveyed and expecting you not to disappoint us more.

Sent from my iphone