BookMyShow — Fraud by Bookmyshow

Address:	Mumbai City, Maharashtra, 400706
Website:	in.bookmyshow.com/mumbai

I purchased 2 tickets for Film City Mumbai tour for 1st May 2017 tour time 12:20 pm. The detail of booking is given here under.From Navi Mumbai I reached at the spot which is 40kms from Navi Mumbai by spending Rs 2000 on Taxi, I found that Office of Film City was closed and security guards told that tours will not be conducted because of May Day and Maharashtra Day. I gave several calls on the help desk and every times I was kept in online Q for more than half an hour but I could not talk to any customer executive. I sent two mails after an hour auto acknowledgement was given but no formal reply and refund has been given.

The COMPLAINT : ID - 3896125 is also also narrated below.

COMPLAINT : ID - 3896125

The following is the ticket booked by you for today's show at 12.20 pm . We visited from Navi Mumbai spending Rs 2000.00 on transport. what we found everything closed and no show is being done today. why this gap.
2. The most unfortunate part on book my show is that the helpline kept me waiting for more than 30 minutes and was being told that I was 39th in the Q. it is really very painful.
3. so I have received only system generated acknowledgement. no formal communication. I think Book my show has grown beyond boundaries and not capable of handling the situation.
4 Please immediately refund the Ticket amount plus transport cost failing which I will go in consumer court beside giving publicity in social media.


Exchange this at the box office for your ticket
Dear Customer,
Your ticket(s) are Confirmed!
BOOKING ID
DPCM015NAWS4J1
Mumbai Filmcity Tour
Dadasaheb Phalke Chitranagri: Mumbai, Mumbai, Mumbai: Western
12:20pm | Mon, 1 May, 2017
Tour Pass(599.00): 2 ticket(s)
ORDER SUMMARY
TICKET AMOUNT Rs.1198.00
Quantity
2
Internet handling fees
Rs.27.56
Booking fees Rs.23.96
Service Tax @ 14% Rs.3.36
Swachh Bharat Cess @ 0.50% Rs.0.12
Krishi Kalyan Cess @ 0.50% Rs.0.12
Discount
Rs.0.00
AMOUNT PAID Rs.1225.56
BOOKING DATE & TIME
Mon, 1 May, 2017. 8:58am PAYMENT TYPE
NETBANKING CONFIRMATION NUMBER
[protected]
Important Instructions

Tickets once booked cannot be exchanged, cancelled or refunded.
The Credit Card and Credit Card Holder must be present at the ticket counter while collecting the ticket(s).
Service Tax, Swachh Bharat Cess & Krishi Kalyan Cess collected and paid to the department.
Business Auxiliary Services. PAN Based STC No. AABCB3428PST002 .
For any further assistance
[protected]@bookmyshow.com helpline phone [protected]
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