BookMyShow — Fraud transaction

Address:

Mumbai City, Maharashtra, 560017

Welcome to Notes

Hello,

This is to provide some customer feedback for Bookmyshow :

1. I have been a loyal Bookmyshow customer for a fairly long time but I was shocked at the poor customer service that I have been receiving since yesterday.

2. I booked two tickets for " Half Girlfriend" in a hall in Bangalore. The amount was deducted from my account and I received ticket confirmation. However 9 minutes later I received a SMS saying the following : " Your transaction has failed. Please initiate a fresh booking. In case you were charged, the amount will be refunded to the source of the Payment within 7 working days." Booking id WFMG3MS ; booked through [protected] at 19.49 hrs. Transaction failure SMS received at 19.58 hrs.

3. I tried to initiate the transaction again about an hour later and again amount was debited from my account, confirmation received followed by a transaction failure notification via SMS. Booking id WPMM969 booked through [protected] at 21.44 hrs; transaction failure SMS received at 21.53 hrs.

4. I immediately called your helpline but had to hang up due to extremely high wait times.

5. I wrote an email with booking id and ticket details but was informed that your team's could not locate my transaction.

6. I have spend a lot of time following up with various people in your helpdesk and escalation desk today including sending camera shot of the sms and bank debit SMS on email but your people refused to acknowledge the sms sent saying that they were unable to read the same.

7. I am extremely disappointed in the poor customer service received today and frankly do not intend to be a customer in future.

Regards

Sudeshna