[Resolved] BookMyShow — Gift card not received

 
2 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 Ajit Vaze on Jun 2, 2017
I had booked a book my show e-gift card on 2-june-2017 at 2:13 pm. According to the details mentioned on website, the card was to be delivered in 90 minutes. I asked the card to be delivered to my email id itself since i had to take a printout and give it in the evening at a party. I paid full amount and receive a mail with order id inv[protected]. I did not receive the card till 3:37 pm. So i called up customer care and was told that i would get it in 2 hours time. I called up again at 6 pm and the executive said that it gets delivered in 90 minutes and checked again. She then started saying that it takes 8 hours for the card to be delivered. Afterwards she assured me that i would receive it in another 30 mins. I requested to confirm it via email. I received an email at 6:23 pm saying that it would take 30 minutes to deliver the card. The complaint id is 4098738. It was very important for me to be able to print and give the card that day itself. Now the importance is lost. I want refund of my amount.

[6:45pm] card not received yet. Please give me refund.
Complaint marked as Resolved Jul 12, 2017
Verified Support
BookMyShow Customer Care's response, Jun 05, 2017
Hi Ajit,

Your view on the situation is very important to us. We are currently reviewing this with our internal team and will surely try to come up with the best possible solution! We will contact you with a resolution soon.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Verified Support
BookMyShow Customer Care's response, Jun 09, 2017
Hi,

As per our previous correspondence, we are going ahead and refunding you the amount against the invoice id: INV[protected]. The amount would reflect back within 5-7 working days.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Updated by Ajit Vaze, Jun 13, 2017
Hi,

I got an email on 5 June that the amount will be credited back in 5-7 days. It has not yet happened. Please resolve this at the earliest.

Regards,
Ajit
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I had accidently booked for movie ticket
wave mall noida instead of wave kaushambi.
KINDLY CANCEL AS PER DETAIL BELOW
MOVIE : HINDI MEDIUM
seat no N8, N9
TIME 12.20 PM
DATE 01/06/2017
QR CODE WQL6RHB
NAME: PRAVEEN MISRA
MY PHONE NO [protected]
BookMyShow Customer Care's response, Jun 9, 2017
Verified Support

Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregators, post the transaction is successful, have zero authority for the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    63%
    Complaints
    948
    Pending
    88
    Resolved
    576
    phone
    +91 22 6508 8960
    +91 22 3989 5050
    location
    Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme, Mumbai, Maharashtra, India
    BookMyShow - Gift card not received