[Resolved]  BookMyShow — incomplete transaction refund not yet credited to my bank account

Address:

Mumbai City, Maharashtra

I had made online payment of Rs. 335.40 for a book my show transaction through the BookMyShow app under reference number IGAEPMHLV4 on 21/10/2018 at 9.39am. The said payment was successfull from Bank but failed at the theatre. I have received sms and email from Book my show intimating that a successful refund process has been completed by them and the refund will be credited to my bank account directly within 10 working days as maximum limit. The merchant reference number for refund process is PSBI[protected] and it is the bank's responsibility now to credit the money to my account.

However, the bank is claiming that they haven't received any such request from the merchant and till date, even after a lapse of more than twenty days I haven't received the amount.

When I call your customer care they ask me to approach the bank. I'm a very busy person and that's why I chose BookMyShow to book the tickets, so from where will I get time to go the bank branch?? Also, the amount was deducted from the bank immediately and was not accepted by the cinema hall, so bank is not at the fault for the failed transaction but BookMyShow is. So now it's your responsibility to coordinate with the bank and get the credit done and that too in time and not ask me to visit the branch. Inspite of this I have contacted the bank and enquired about the same but as I said they claim that they haven't received any refund from your side.

Already there's way too much delay. I hope immediate action is taken from your side or I will be forced to approach the consumer forum for further action and compensation as I am tossed by the bank and merchant from each to the other like a tennis ball.