[Resolved] BookMyShow — Looting customers. Not issuing a refund.

yzak19

from Tiruvannamalai, Tamil Nadu

Address:

Mumbai City, Maharashtra

[ Incident id- [#444367] #441396 ] I did the mistake of booking tickets on their mobile app. After I entered the payment info, I got a message from my bank saying that the payment was successful. But the tickets weren't confirmed. After hours of waiting, I called the customer care and they said that they haven't received the payment. I was shocked because I'd paid through their mobile app. My bank statement clearly shows multiple deductions made in the name of bookmyshow. They are not issuing a refund and they have compromised my debit card information. DO NOT USE BOOKMYSHOW.

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Complaint marked as Resolved

Verified Support

Jun 17, 2015

BookMyShow Customer Care's response Dear Customer, You having a pleasant ticketing experience is what we strive hard for. We're sorry for the trouble caused to you while transacting with us and have investigated your concern throroughly. Ideally, a refund takes 10 working days to reflect back into your account. Please wait for the mentioned period and check your bank statement for the reversal. In case of any discrepancy, You can email us the screenshot of your updated bank statement from the date of transaction till date [protected]@bookmyshow.com or LIVE CHAT with us. We hope our telephonic conversation has resolved your query to your satisfaction. Our team is available 24/7 to help our customers. Regards, Team BookMyShow