BookMyShow — Misleading categories, promised something else given something else

I booked a ticket for a movie to watch in 4DX 3D, then a day before the movie I get a call that the movie isn't in 3D but 2D . I wanted to watch the movie in 3d which is why I booked it that way but they inform me that it's been changed . They then discreetly changed the ticket on the app as well. It's been over 24 hours since my complaint through email and I've not been reverted back .

Booking ID : WNXMGZM