[Resolved] BookMyShow — Money deducted from account but no tickets received

Garick Bhatnagar

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 411001
Website:	Bookmyshow

Hi,
I just tried to book 2 tickets for civil war for Monday 3.25pm show pune inox bund garden. I got a message from my bank saying that an amount of 557 has been deducted, however on the book my show app page it said that the transaction has failed. So I haven't recieved my tickets in spite of paying for them.

I request you to please look into the matter and resolve it at the earliest.

Thank you

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Jun 18, 2016

Complaint marked as Resolved

Verified Support

May 18, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Verified Support

May 18, 2016

BookMyShow Customer Care's response

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Comments

Velagaleti Varun

My booking ID:BVKM[protected].i book my tickets through my WALLET on thursday .but i do not receive 25 percent cashback into my wallet.

BookMyShow Customer Care's response, May 18, 2016

Verified Support

Hi,

Your concern is of utmost importance to us.

As per the terms and conditions, Book movie tickets between Monday and Thursday, for any show between the same Monday and Thursday and get the desired cashback and 100% payment for the transaction has to be through BookMyShow's MyWallet.

If part of the payment is made through debit/credit card or net banking, gift cards, or 3rd party wallets, the cash-back will not be applicable.

Visit here: http://bit.ly/1QkT51n

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

nitup37

from Ahmedabad, Gujarat

Please transfer my wallet amount to my bank account

BookMyShow Customer Care's response, May 18, 2016

Verified Support

Hi,

Your concern is of utmost importance to us.

Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.

Looking forward to serve you soon.
Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.