BookMyShow — Movie got cancelled but refund not made

I booked ticket of thank god in new fangled cinema of 3:00pm dated 14th November, 2022 and when I reached there I was told that show is cancelled and we informed about that to bookmyshow, so we left the cinema and when I talked to the customer care he said no such information is provided to us and told that the matter has been escalated further and issue will be solved soon but there has been no reply from there side!