BookMyShow — My amount deducted

My contact number is [protected] and today I tried to book ticket through book my show app and made payment through UPI. My 519 amount got deducted but ticket was not booked. Tried talking to help chat but they were not satisfactory and instead was not able to answer properly. I am so surprised that we don’t have any sudden help in such cases. Please help with them my amount is going to be refunded as I had to again book ticket and had paid twice.