[Resolved]  BookMyShow — No alternative option for the customer

Sep 08, 2014

BookMyShow Customer Care's response Dear Mr. Shamsheer

We completely understand your view on this situation and regret that you were unable to attend the show. As soon as a transaction is complete on our website the seats are sold at the cinema. We being a ticket aggregate cannot cancel/refund or exchange a confirmed booking.

Being transparent with our customers is our belief and this has been mentioned on our website for your reference.

You can bring a smile on someone's face by authorising friends/family to attend on your behalf or visit the ticket counter at the cinema and request for a sell off. If cancellation of tickets was in our capacity we would have surely done it as serving our customers right has always been a driving force to us.

Your feedback is very important to us and we will certainly consider it for the future betterment of our services.

Thanking you.
Team BookMyShow