[Resolved] BookMyShow — No confirmation on ticket booking, and didn't refund money

Shantanu0110

from Phagwara, Punjab

Address:	144411
Website:	www.bookmyshow.com

Hello,
This is shantanu sharma, I booked two movie tickets using bookmyshow app on 12th February, 2016 at 2 am.
Film was Deadpool. In billing process I had completed all the steps and made transaction of rs. 365.8 in which 320 for tickets and 55 for online booking. After a while I received a message from my bank that "transaction of rs. 365.8 has been completed". But i didn't get any confirmation from the bookmyshow. On that note I sent them a mail regarding this problem, they told me that action will be taken within 24-48 hours. But now it has been more than 60 hours and they haven't refunded my money.
Please help me and get me my money back in my account.

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Complaint marked as Resolved

Verified Support

Feb 16, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.